How can I check the status of an online order?
Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s).
How can I change or cancel my order?
Log in to your account, Click the "Add request" link next to “My last request (30 days),” and press Submit.
Note: Processing begins immediately after placing your order and ships within 72 hours. Once your order has shipped, it is no longer editable and may not be cancelled.
How can I track my order?
Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s).
My order never arrived, what should I do?
Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s).
Note: If your order displays your Package Tracking Number, check with the shipper to confirm the scheduled delivery date. If your order shows a status of "Delivered", please contact Customer Service for assistance.
How can I create an account?
1) Click the "Create an Account" link at the top of our website
2) Click 'Create an Account' under the 'New Customers' section
3) Enter your desired email address and password and press 'Continue'
4) You are now a member of lavapillows.com. Congratulations on becoming our newest valued customer!
Note: We respect your privacy; therefore your information will never be sold to any other company and will be kept completely private. Please visit our Terms page for more information on this topic.
How can I edit my account information?
Log in to your account to make and update changes.
I forgot my password.
Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s). Click the "My Account" link at the top left hand side of our site. Under the login box you'll see a link that says "Forgot your password? Enter your email address, and press “Reset my password;" that link will send an email to you with your password.
Do you ship to my country?
Please see the lavapillows.com International page for more information.
Note: There are no returns or exchanges for international orders however we inspect every international order thoroughly before shipping to ensure the highest quality.