We currently ship to the United States and Canada. lavapillows.com ships with FedEx; shipping fees are calculated on a combined basis of dimensions, weight, and destination.
• A FedEx tracking number will be provided at time of shipping; the number may also be retrieved by logging into your created account.
• A signature is required for all shipments upon receipt.
• We will notify you via email, if your order will be delayed.
• If an order is refused or returned to us due to incorrect address information or because it is declined or undeliverable, lavapillows.com reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable merchandise.
It shall be the sole responsibility of the purchaser for any duties, taxes, or associated fees during the importing process.
The purchaser acknowledges his responsibilities at the moment of submitting his order via the lavapillows.com website.
Canada: Duties, Taxes and Brokerage Fees
Import duties, taxes, and brokerage fees are included in the product price and shipping and handling costs are added accordingly.
Under NAFTA, items that are deemed manufactured in the US are duty free.
Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax which varies by province) based on the declared value. Each item entering Mexico will be charged VAT (Value Added Tax) based on the declared value.
The brokerage fee is a processing fee charged by the shipping company. This fee includes a customs form indicating the contents and value of the shipment and a calculation of duty and taxes.
We accept Visa, MasterCard, and American Express. Bank regulations require that the billing address of the order match the billing address associated with your credit card. International orders are charged at the time the order is placed.